FAQs

What is Merry Go Round?

Merry Go Round rents baby equipment to parents. We believe that you can equip your child in a sustainable and more cost-conscious way. You rent the equipment you need from us for the period you need it – no more or less. We deliver and pick up when you are ready.

The Benefits of Renting

Renting baby products can be a practical and convenient option for various reasons:

• Temporary Needs: For families traveling or visiting, renting baby products provides a hassle-free solution without the need to transport bulky items like strollers or cribs.
• Cost-Effective: Baby products can be expensive, and children quickly outgrow them. Renting allows you to access high-quality items without the significant upfront costs of purchasing.
• Try Before You Buy: Renting provides an opportunity to test different baby products before committing to a purchase. This is especially useful for items like strollers, and high chairs, where personal preferences can vary.
• Space Saving: For families with limited storage space, renting eliminates the need to store large baby items between children or when they are not in use.
• Convenience: Renting provides a convenient solution for parents who want to avoid the hassle of traveling with bulky baby gear. Simply rent what you need at your destination.
• Special Occasions: If you're hosting guests with a baby or if you have a short-term need, renting baby products for special occasions, events, or family gatherings ensures that everyone is comfortable.
• Environmental Considerations: Renting can be a more sustainable option, as it reduces the demand for new products and minimises waste. It promotes the reuse of baby gear, contributing to a greener lifestyle.
• Flexible Options: Rental services often offer flexible terms, allowing you to choose the duration of the rental based on your specific needs. This flexibility is especially beneficial as children outgrow their gear quickly.
• Ease of Maintenance: Renting eliminates the responsibility of cleaning, maintaining, and storing baby items. After use, you can simply return the products without worrying about long-term upkeep.
• Access to Premium Brands: Renting provides access to high-end and premium baby products that might be financially impractical to purchase outright.
• Overall, renting baby products offers a convenient and cost-effective solution, providing flexibility and peace of mind for parents and caregivers.

Frequently Asked Questions (FAQ):

Who?

Who can rent baby products?

• Literally anyone in need of baby products! For example, parents, grandparents, caregivers, or individuals hosting families with infants, travellers or guests in town for a holiday. Anyone can rent baby products.

What?

What types of baby products can I rent?

• You can rent a variety of baby products, such as buggies/strollers, travel cots, next-to-me cribs, high chairs, breast pumps and more.

What is included in the rental package?

• The rental subscription package includes the specified baby product and sometimes some necessary accessories. Care guides are noted on the website under each item. Most guidelines are found online. Our team are also on hand to help with anything you may have a question on.

What is the minimum rental period?

• The minimum rental subscription period is typically 1 month. However, some products may be rented for a 2 week period.

What if I need to cancel my rental subscription?

• Please refer to our cancellation policy on the website for details. Generally, cancellations made within a certain timeframe may be eligible for a full or partial refund.

What if the rented product is damaged during my rental subscription period?

• Accidents can happen! We understand that wear and tear may occur, especially on a longer rental. Please report any damages to us promptly. Depending on the extent of the damage, you may be responsible for repair or any replacement costs.

How?

How do I rent baby products?

• To rent baby products, browse the Merry Go Round website, select the desired items, choose the rental subscription period, provide the necessary information such as address and complete the checkout process which will include payment of the security deposit and first month of rental.

How are the rented items delivered?

• We deliver all items to your door by courier.

How can I extend my rental period?

• Yes, you can extend your rental period if the products are available for the extended duration. Contact our customer service to discuss and arrange the extension.

How can I rent products for an event or vacation?

• We are happy for you to rent for short-term periods. Whether it's for a vacation, family visit, or special event, we have flexible rental options to meet your needs.

How is the rental fee calculated?

• Rental fees are generally calculated on a fortnight or monthly basis, depending on the product. The longer the rental, the less it costs per month. The total cost is determined by the rental duration and the specific rental rates for each item.

How do I return the rented items?

• Simply follow the instructions provided in your rental subscription agreement. Pack the items securely and then contact us to schedule a pickup with our team.

How are the baby products cleaned and sanitised?

• We take hygiene seriously. All our baby products undergo a thorough cleaning and sanitisation process between rentals to ensure they are safe and ready for use.

How do I know that the mattress is safe? 

• We follow the Lullaby Trust guidance on second use mattresses. You are most welcome to buy a new mattress, but our are checked to ensure that they are well fitting, have no rips or tears, be in a good condition with no water damage, be firm and flat (no areas of sagging), fit the cot well with no gaps and have a fire-resistant label on it.

How do I know the breast pump is clean enough to use? 

• The Spectra S1 and Elvie pumps have what we call a “closed system” to prevent milk back-flow, making it safe and hygienic for you and your baby. There are two types of system out there. An open system or a closed system. In an open system it is possible for milk to be drawn up the tubing and into the motor housing, which poses a theoretical risk of cross infection. We don’t rent those type of pumps. A closed system means that there is a barrier to prevent the milk leaking into the pump mechanism, so the breast milk can never touch the working parts of the pump that are shared.
• Whilst there have never been any reported cases of infection passing between mothers via breast pumps, it’s important to note that there is no way to guarantee that the pump can be 100% disinfected between uses by different mothers.
• That said, all of our pumps are sterilised inline with manufacturer guidance to avoid contamination and replaced regularly to ensure there’s no deterioration. You are also welcome to buy these new.

How do I know the products come in a good condition? 

• Each item comes with a Condition Report. Much like renting a car, we take note of all the parts, any things of note and note it down. 

How do I get my Security Deposit back? 

• When the item comes back and is checked off the Condition Report and is in good working order, the Security Deposit is returned to you. 

How do I use the products?

• Each rented item comes with user manuals and guidelines. Our team is also available to answer any questions you may have about using the products.

When?

When should I place a rental order?

• It's advisable to place your rental subscription well in advance so we can ensure all the items are available and ready for you. Please note this is especially important during peak seasons and busy travel times.

When should I return the rented items?

• The return date is determined by the rental duration you choose during the checkout process. If you wish to extend the rental, please contact rentals@merrygoround.club as soon as possible. Equally, if you wish to return the item sooner than your rental period specifies, then please also get in touch with us at rentals@merrygoround.club so we can arrange collection and amend the final invoice to you. If you keep to the original rental period, please ensure that you return the items on or before the specified date to avoid any additional charges.

Where?

Where do you deliver the rented items?

• Your rental will deliver to your specified location. This can include your home, hotel, or any other designated address. Please be clear on checkout where – or if the location changes, please let us know as soon as possible on rentals@merrygoround.club 

 

Remember, if you have any additional questions or concerns, don't hesitate to reach out to us at rentals@merrygoround.club. We're here to ensure your baby rental experience is smooth and enjoyable!